Shipping method

We ship to 70+ locations worldwide. We aim to ship worldwide but are limited by our carriers service areas. We strive to ship worldwide but are limited to our carriers' service areas. If you check out and find that your country is not listed, please contact us at info@wg1335.com and we will see what we can do.
Orders are shipped via our preferred express couriers: DHL, DPD.
We offer complimentary shipping all over Europe for orders over 600E.

Shipping costs:
- Spain: +-€4.90
- Europe: €15.00 - €40.00
- Rest of the world: depends on destination
For updated rates please see either the product page while checking out.
Once your order is dispatched from our warehouse, shipping usually takes between 2 to 7 business days depending on the destination. 
Please, remember that the above-mentioned shipping times are to be considered approximate and are based on the date the order is entrusted to the courier. Wicked Games cannot take responsibility for Customs clearance delays or failed payment approval, though we will try to minimize any potential delay.


Order tracking
Once the package is shipped, you will receive a confirmation e-mail with the tracking number from our courier.
If you did not receive a confirmation email please contact our customer service by e-mail at info@wg1335.com
You can track parcels via UPS website.

 

Return and exchange
You may return your order within 14 days of receiving it for a full refund.
Unfortunately, we cannot cover the costs of a return.
Returns for refunds will incur a charge of shipping costs from the refunded amount which will depends on the shipping destination. Duties and shipping fees will not be refunded.
Regrettably, we are unable to facilitate exchanges.

For a return, ensure the item is unworn, unused, with tags, and in its original packaging. Initiate a return by contacting us at info@wg1335.com. Items sent back to us without first requesting a return will not be accepted. Upon acceptance, we'll provide a return label and instructions.

If you have received a defective product, please contact us ASAP at info@wg1335.com so that we can assist you. Please keep in mind that in order for your return to be accepted, you must report any defects before sending the product back to us.

There are two adhesive tapes in our package; open it carefully in case of possible return. Place the item, remove the protective film from the tape and seal the box tightly. Refunds will be processed within 1 to 20 business days from the date the item was received at the warehouse, depending on the issuing bank of your card. We do not accept returns if the product is defective or the packaging is incomplete. Our courier will pick up the goods at the specified address, and the costs incurred will be deducted from the refund amount. You can also return it yourself or through a courier, having pre-paid courier services to our office in Ibiza. The return cost varies depending on the region: from 15 to 40 euros in Europe and in other countries depending on the distance from Spain.

Returns address
Address: Avenida del Golf 56, chalet A4, Urbanisation Green 4 Norte, Roca Llisa, 07819, Ibiza, Balearic Islands, Spain.
Telephone number: +34 696 662 164